BLOGGER AREA Council is committed to providing high quality services and delivering high standards of customer service.
As a customer of BLOGGER AREA, you have the right to be treated fairly and considerately when using any of our services whether in person, by phone, in writing or by e-mail. These standards outline the level of service you should expect and to ensure our effectiveness. We will deal with you as an individual and ensure that you are treated fairly and equally, regardless of age, sex, race, religion, disability or orientation.When dealing with all customers, we will:
• Be friendly and accessible
• Understand your needs
• Meet your expectations wherever possible and explain when we cannot
• Treat you as we would expect to be treated ourselves
• Respect confidentiality
• Provide a quality service and work continually to improve this service plaints handling
• Easily accessible and well publicised
• Simple to understand and use
• Speedy, with established time limits for action and keeping people informed of progress
• Fair, with a full and impartial investigation – consistent with legal rights
• Confidential, to maintain the confidentiality of both staff and complainants
• Effective, addressing all the points at issue and providing appropriate redress
• Informative, providing information to management so that services can be improved
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BUT, PLEASE RESPECT OUR RULES & REGULATIONS IN OUR GROUP, IF YOU WANT GET BETTER SERVICES, WE WILL TAKE ANY ACTION, IF YOU BREACH THE RULES & REGULATIONS.
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